When trying to run Trax-it on an XP machine, you may get a runtime error 339. It says "component 'IMGSCAN.OCX' or one of its dependencies not correctly registered." In order for Trax-it to run on an XP machine, they must install a file off our x-drive called "Traxitinstall.exe." They might already have it in their demo folder under traxit newuser/XP. Have them run that. If they don't have it then send this file over the xdrive.